At FirstMart, we offer a wide range of products across multiple categories, including Women Ethnic Wear, Men's Fashion, Electronics, Jewellery, Beauty & Personal Care, Footwear, Gym & Wellness items, Car & Bike Accessories, Kids’ Products, and Quirky Home Essentials. Whatever you need, we’ve got you covered!

Placing an order is easy! Simply browse our collections, add your favorite products to the cart, and proceed to checkout. You can pay using Cash on Delivery (COD) or secure online payment methods.

We accept multiple payment options, including:

• Cash on Delivery (COD)
• Credit/Debit Cards
• UPI
• Net Banking

Once you place an order, you’ll receive a confirmation email with your order details. If you choose COD, we’ll also verify your order via a call or WhatsApp before dispatch.

Orders are processed within 1 to 2 business days.

• Delivery takes 3 to 5 business days.
• COD orders may take longer due to verification.

Once your order is shipped, we’ll send you an email with tracking details. You can use the provided link to track your order. If you don’t receive tracking info, contact us at support@firstmart.co.in.

Yes, you can cancel your order within 24 hours or before dispatch. Once shipped, cancellations are not possible. Frequent cancellations may lead to account restrictions.

Returns must be initiated within 3 days of delivery.

• An unboxing video is mandatory for return requests.
• A ₹100 shipping charge will be deducted for returns.
• Returns are only accepted for damaged, defective, or incorrect products.

To initiate a return, email us at support@firstmart.co.in with:

• Order details
• Reason for return
• Unboxing video
  Once approved, we’ll arrange for the product to be picked up.

After receiving and inspecting the returned product, refunds are processed within 7 to 15 business days to your original payment method.

To request an exchange, email support@firstmart.co.in within 48 hours of receiving your order. Share your order details, the reason for the exchange, and the unboxing video. We’ll guide you through the next steps.

If your product is damaged, defective, or incorrect, notify us within 2 days with an unboxing video. We’ll arrange a free pickup for the item.

No, once an order is placed, we cannot change the shipping address. Please verify your details before confirming your order.

We verify COD orders via call or WhatsApp within 24 hours. If verification is unsuccessful, your order may be delayed or canceled.

Our courier partner will attempt delivery multiple times. If you miss it, contact the courier service directly or email us at support@firstmart.co.in to reschedule.

Unfortunately, we cannot accept returns or exchanges after the allowed time frame. Make sure to contact us within the return/exchange period.

You can reach us via:
📧 Email: support@firstmart.co.in
📞 WhatsApp: +91 8889003544